Terms & Conditions

Last updated: 13 July 2026

Welcome to our store. By accessing our website or placing an order, you agree to the following Terms of Service.

Orders

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order if a product is unavailable, there is an error in pricing or product information, or we suspect fraudulent activity.

Products

As our products are handmade and/or freshly prepared, slight variations in appearance, weight, colour, or packaging may occur. Product images are for illustrative purposes only.

Please read all product descriptions carefully before purchasing. If you have any questions about ingredients or allergens, please contact us before placing your order.

Allergens

Our products may contain, or have been prepared in an environment that handles, common allergens including (but not limited to) milk, eggs, peanuts, tree nuts, soy, wheat (gluten), sesame, fish, and shellfish. While we take care in preparing our products, we cannot guarantee they are free from allergens. Customers with food allergies or intolerances purchase at their own risk.

Should you have specific requirements, please feel free to get in touch.

Pricing & Payment

All prices are displayed in GBP (£). Payment must be made in full before your order is processed.

Delivery

We aim to dispatch and deliver orders within the estimated timeframes shown on our website. Delivery times are estimates only and may be affected by circumstances beyond our control. Once an order has been handed to the delivery service, we cannot guarantee exact delivery times.

Please ensure the delivery address provided is accurate. We are not responsible for delays or failed deliveries resulting from incorrect address details.

Returns & Refunds

Due to the perishable nature of our products, we cannot accept returns or exchanges.

If your order arrives damaged, incorrect, or you have any concerns about its quality, please contact us within 24 hours of delivery, including your order number and photographs where possible. We will investigate and work with you to find a fair resolution, which may include a replacement, store credit, or refund where appropriate.

Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the value of the products purchased. Nothing in these Terms excludes or limits any rights you have under applicable consumer protection laws.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Any changes will take effect once they are published on this website.

Contact Us

If you have any questions about these Terms of Service or your order, please contact us using the details provided on our Contact page.

Free delivery on all orders over £50. Enter the code WILSON50 at checkout.